Privacy Policy

Overview

At Cotton Hub, we are deeply committed to safeguarding the privacy of everyone interacting with our websites and mobile applications ("Websites/Apps"). We handle all personally identifiable information collected via our Websites/Apps or through other channels such as in-store visits, phone calls, emails, or other communication methods ("Other Channels") in strict accordance with this Privacy Policy, which forms an integral part of our Terms of Use.

Your Express Consent to Information Collection and Use

By accessing our Websites/Apps or communicating with us through Other Channels, you explicitly consent to the collection, transfer, processing, usage, and storage of your personal information as described in this policy. This includes personal details such as name, address, email, and phone number, along with transactional and technical data like IP addresses and browser types.

We securely store this information on protected servers, ensuring confidentiality and privacy. If you disagree with any part of this Privacy Policy, we encourage you to contact us for clarification.

Sharing of Personal Information

Cotton Hub does not sell your personal information to third parties. However, we may share relevant data with:

• Our corporate affiliates and group companies.
• Authorized service providers for payment processing, order management, delivery, and returns.
• Franchise partners and direct service/product providers.
• Government authorities or legal bodies when required by law.
• Third-party analytics services to improve user experience.

Data Retention and Transfer

We retain personal information as long as legally required and for business purposes, securely disposing of it afterward. Depending on your location, data may be transferred across borders with appropriate protection measures.

Your Rights

You have the right to:

• Access and obtain a copy of your personal information.
• Request correction of inaccurate data.
• Restrict or object to data processing. Verification of identity will be required to exercise these rights.

Cookies Policy

Cotton Hub uses "session" and "persistent" cookies to enhance your experience. Session cookies help navigate the site, while persistent cookies remember preferences and past interactions. You can manage or disable cookies via your browser settings, but this may affect your website experience.

Third-Party Websites

Our site may link to third-party websites. We are not responsible for their privacy practices, so we encourage reviewing their policies separately.

Security Measures

We employ robust security practices to protect your data from unauthorized access and misuse. However, users acknowledge the inherent risks associated with online data transmission.

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Continued use of our services implies acceptance of the updated terms.

Governing Law and Jurisdiction

This policy is governed by the laws of the relevant country where your information is registered with us. Legal disputes will be resolved in the appropriate jurisdiction of that country.

For questions or concerns, please contact our customer service team.