Refund policy

At Cotton Hub, we offer a 14-day return policy, meaning you have 14 days from the date of receiving your item to request a return.

Return Conditions

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at care@cottonhub.com Note that returns should be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we’ll provide you with a return shipping label and detailed instructions on how to send back your item. Items returned without prior approval will not be accepted.

For any questions regarding returns, feel free to contact us at care@cottonhub.com

Damages and Issues

Please inspect your order upon receipt and reach out to us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and correct it.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (including special orders or personalized items), and personal care items (such as beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is approved, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you are entitled to cancel or return your order within 14 days for any reason and without justification. As with our general return policy, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we will notify you of the refund approval status. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at care@cottonhub.com